You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.
It is your responsibility as the buyer if the item is unwanted to return the item, meaning you must post it back to us at your expense and ensure it reaches us before a refund can be processed.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Subscriptions
Customers can cancel anytime - so if you want to subscribe for only one quarter, or longer, it is up to you. Customers are able to update their account details, and cancel anytime through their account profile. If they have not created one they will need to create one using the same email they used to check out.
Subscriptions cancelled are immediate - but must be cancelled the day before payments are scheduled to be debited.
You have the right to cancel the purchase of a service you are unsatisfied with, and obtain a refund, within 14 days from the day on which the contract was entered into (when the initial purchase was made). All other subscription payments after this time are non-refundable.