Returns & Refunds

I hope you love everything you order from Suteki Stickers, but if something isn't quite right, please get in touch and I'll be happy to help.

Change-of-mind returns

For eligible items purchased online, you have 14 days from the day you receive your order to let me know that you'd like to cancel and return it.

Once you've let me know, you then have a further 14 days to return the goods.

Items should be returned in the same condition you received them. You're welcome to inspect an item as you would in a shop, but I may make a deduction from your refund if an item has been used, damaged or handled beyond what is reasonably necessary to inspect it.

For change-of-mind returns, you are responsible for the cost of returning the item and for ensuring that it reaches me safely.

To arrange a return, please email hello@sutekistickers.com before sending anything back so I can provide the return details and instructions.

Cancelling an order before dispatch

If you change your mind after placing an order, please contact me as soon as possible.

If your order has not yet been dispatched and I am able to action your request in time, I can cancel it and issue a refund.

Suteki Stickers is a one-person business and emails are not monitored continuously. Sending an email does not automatically pause or cancel your order, and your order may be packed and dispatched before I see your request.

Once an order has been dispatched, it can no longer be cancelled before delivery. You may still be able to return eligible products under the change-of-mind return terms above.

Damaged or faulty items

Please check your order when it arrives and contact me as soon as possible if something is damaged or faulty.

Please email hello@sutekistickers.com with your order details and, where relevant, clear, well-lit photographs showing the problem. If an item has been damaged in transit, please also keep the packaging and provide photographs of this where possible, as these may be required when I raise a claim with the delivery provider.

Depending on the circumstances, I may offer a replacement where stock is available, a repair where appropriate, or a refund.

If I need a damaged or faulty item returned, I'll provide the return instructions and cover the appropriate return postage.

Your statutory rights are not affected by this policy.

Missing items

If something is missing from your order, please contact me as soon as possible.

Where stock is available, I can arrange a replacement. If a replacement is unavailable, or you would prefer a refund, I can refund the missing item.

Incorrect items

If I've accidentally sent you the wrong item, please contact me as soon as possible.

Where stock is available, I can arrange for the correct item to be sent. If I need the incorrect item returned, I'll provide a prepaid postage label or other appropriate return arrangements.

If the correct item is no longer available, or you would prefer not to receive a replacement, I can arrange an appropriate refund.

Partial returns

You don't have to return your entire order if you only wish to return some eligible products.

If you keep part of your order and return only selected items, I'll refund the amount paid for the eligible returned items.

The original outbound shipping charge will not normally be refunded on a partial change-of-mind return where you have kept other products from the order.

Discounted orders

If you return an item purchased using a discount, promotional code or other reduction, your refund will be based on the amount actually paid for that item, rather than its original full retail price.

Refused deliveries

If you refuse delivery or ask the carrier to return a parcel because you have changed your mind, I will need to wait until the parcel has arrived safely back with me before a refund can be processed.

Eligible returned products will then be refunded in accordance with this policy.

The original shipping charge will not normally be refunded where delivery was refused because you changed your mind.

If you are refusing a parcel because there is a problem with your order, please contact me first where possible so I can help.

Returned-to-sender parcels

If a parcel is returned to me because an incorrect or incomplete address was supplied, or because it was not collected or accepted, I'll contact you once it has arrived safely back with me.

Where appropriate, you can choose to have the parcel sent again by paying the applicable postage charge, or receive a refund for the returned items.

Original postage is not refundable where the parcel could not be delivered because of information or circumstances for which the customer was responsible.

If the delivery problem was caused by an error on my part, I'll put it right at my cost.

Suteki Studio 3D Printed Products

Suteki Studio products are 3D printed to order, and some may be produced according to choices you make when ordering, such as colour, size or other custom options.

Where a product is made to your specifications or clearly personalised, it may be exempt from the usual change-of-mind cancellation right.

This does not affect your statutory rights if there is a genuine problem with the product.

3D printing naturally produces characteristics such as visible layer lines, tiny surface marks and small variations. These are normal characteristics of the manufacturing process and are not generally considered faults.

Every Studio item is quality checked before dispatch.

If you believe your 3D printed item has a genuine manufacturing fault, arrives damaged, is not as described or is otherwise not of satisfactory quality, please contact me and include photographs where possible so I can look into it.

Suteki Studio products are also subject to the separate Suteki Studio Terms, which provide more information about 3D printed products, materials, custom requests, compatibility and care.

Mystery Bags

Mystery bags contain a random selection of products and are usually offered at a significant reduction compared with purchasing the contents individually.

The exact contents cannot be chosen or guaranteed unless the individual listing specifically says otherwise. Mystery bags may contain products from current, previous, new or discontinued ranges, in-stock or previously sold-out products, and may include B-grade products where this is stated or permitted by the listing.

Because contents are selected randomly, duplicates may be possible.

Receiving a particular product, design or duplicate that you would personally have preferred not to receive does not mean the mystery bag is faulty or incorrectly supplied.

This does not affect any cancellation rights that apply by law or your statutory rights if an item is genuinely faulty, damaged or not as described.

B-grade, seconds and imperfect items

Some products may occasionally be sold as B-grade, seconds or imperfect.

Any imperfections I am aware of will be described on the product listing where reasonably possible.

A defect or imperfection that was clearly disclosed before purchase will not normally be treated as a fault after purchase simply because you subsequently notice it.

This does not affect your rights if the product has another fault that was not disclosed, is damaged, unsafe or is otherwise not as described.

Pre-orders

Pre-order dates and timeframes are estimates based on the information available from my suppliers and may change.

If a pre-order becomes significantly delayed and you no longer wish to wait, please contact me to discuss the options available.

If a supplier confirms that a pre-ordered product can no longer be supplied, the affected item will be cancelled and refunded in full. Where a suitable alternative is available, I may contact you to offer this as an option instead.

If only one item in a larger order is unavailable, I may refund that item and dispatch the remainder of your order. If the unavailable item forms a significant part of the order, I may contact you before proceeding.

Event Tickets

Tickets for Suteki Stickers events are for a specific event on a specific date and are therefore not covered by the usual 14-day cooling-off period that applies to many online purchases.

Please make sure you can attend the event before purchasing your ticket.

Unless otherwise stated on the individual event listing, event tickets are non-refundable if you change your mind or can no longer attend.

Ticket transfers

If you can no longer attend, you may be able to transfer your ticket to another person.

You are responsible for finding the replacement attendee. Suteki Stickers does not guarantee that a waiting list or ticket resale service will be available.

You must let me know who will be attending in your place, as I need accurate attendee information for the event.

Where appropriate, I may be able to facilitate the transfer by arranging for the replacement attendee to purchase a ticket directly before refunding the original ticket holder.

Please contact me before arranging a transfer if you're unsure.

Payment plans

If an event offers a payment plan, choosing to pay by instalments does not change the ticket's cancellation terms.

Any event-specific payment terms will be clearly shown on the event listing before purchase.

Event cancellation, postponement or significant changes

If an event is cancelled by Suteki Stickers, I will contact ticket holders with information about the options available and any refund that is due.

If an event is postponed or significantly changed, affected attendees will be contacted as soon as reasonably possible.

Depending on the nature and reason for the change, the options available may include transfer to a rescheduled event, a full or partial refund, or another appropriate solution.

Minor changes that do not fundamentally alter the event — such as a change to the vendor line-up, running order, activities or substituted event-pack items — will not normally entitle attendees to a refund.

Any additional terms applying to a particular event will be stated on the event product page or in the separate Event Terms & Conditions.

Items excluded from change-of-mind returns

Some products are legally exempt from the usual change-of-mind cancellation right. These can include:

• Goods made to your specifications or clearly personalised
• Dated event tickets and certain other leisure services provided on a specific date
• Perishable goods
• Sealed products that cannot be returned for health or hygiene reasons once unsealed
• Digital content in circumstances where the statutory cancellation right has been properly waived
• Other products where a statutory exception to the cancellation right applies

These exclusions do not remove your statutory rights if goods are faulty, damaged, not as described or otherwise fail to meet the standards required by law.

Sale Items

Buying something in a sale does not remove your statutory rights.

Eligible online purchases can still have normal cancellation rights even when purchased at a reduced price, and faulty or misdescribed sale items have the same statutory protections as full-price products.

Exchanges

I don't currently offer direct exchanges.

If you'd like a different eligible item, please arrange a return of the original item and place a new order for the product you'd prefer.

If there is a problem with an item — for example, it is faulty, damaged or I've sent the wrong product — please contact me instead so I can arrange the appropriate resolution.

Refunds

Once your return arrives, I'll inspect it and let you know when your refund has been processed.

Eligible refunds will be made to your original payment method.

Where an eligible online order is cancelled in full, any standard outbound delivery charge you're legally entitled to have refunded will also be included. If you chose a more expensive delivery method than the standard option, the additional delivery cost does not have to be refunded.

Refunds will be processed within the applicable statutory timeframe after I receive the returned goods or, where applicable, evidence that they have been sent back.

Your bank, card issuer or payment provider may take additional time to show the refund in your account.

Questions about a return or refund

If you have any questions about a return, refund, event ticket or an issue with your order, please email hello@sutekistickers.com and I'll be happy to help.