📦 Shipping & Processing Information

We aim to get your happy mail out to you as quickly and smoothly as possible! Below you’ll find all the details on how we process and ship your orders.

⏳ Processing Times

All in-stock orders are processed within 1–3 working days (Monday to Friday, excluding UK public holidays).
During busy periods or special launches, processing may take a little longer — but we always work hard to keep delays to a minimum.

🇬🇧 UK Shipping Rates

We offer two Royal Mail Tracked options at checkout:

• Tracked 48 – £3.50
  Delivery aim: 2–3 working days after dispatch

• Tracked 24 – £4.50
  Delivery aim: 1–2 working days after dispatch

Tracking details will be emailed to you once your order has been shipped.

🌍 International Shipping

International shipping is currently paused due to recent tariff changes affecting many of the products we carry.
Please see our full update here:
👉 An Important Update on US Orders

We’re hopeful this will only be temporary and appreciate your understanding as we navigate the changes.

📦 Pre-Orders

If your order contains a pre-order item, the entire order will be held until everything is ready to ship together.

Estimated dispatch times for pre-orders are listed on each product page, so please read carefully before placing your order.
If you’d like in-stock items sooner, we recommend placing a separate order.

💌 Subscriptions

Subscription orders are processed and shipped based on the schedule provided at sign-up.

For details on your subscription, please check the subscription page or visit our FAQ for common questions and support.

ℹ️ Additional Info

• We’re not responsible for customs fees, delays, or returned packages due to incorrect addresses — please double-check your details at checkout.

• For more details on shipping, subscriptions, or returns, visit our FAQ page.

Need help? Just drop us a message — we’re always happy to assist!