In-stock stationery orders are normally packed within 1–4 working days. Working days are Monday to Friday, excluding UK public holidays.

During busy periods, large releases or after events, processing may take a little longer. If there is a significant delay, I’ll share an update on the website or through my usual channels.

Pre-orders and subscriptions have their own timeframes, which will be stated on the relevant product page.

Suteki Studio 3D printed products are made to order and do not follow the standard 1–4 working day processing time. Production time depends on the product, current print queue and materials required. If you need a Studio item for a particular date, please contact me before ordering and I’ll let you know what may be possible.

I currently ship within the UK only.

Most orders are sent using Royal Mail Tracked services. Depending on the size of the parcel or collection requirements, I may occasionally use another suitable courier.

Free UK Shipping

Free UK shipping is available when you spend £50 or more on qualifying stationery products, after any discounts have been applied.

Suteki Studio 3D printed products are excluded from the free shipping offer and do not count towards the £50 qualifying spend.

If your basket contains both stationery and Suteki Studio products, you can still qualify for free shipping where the qualifying stationery portion of your order reaches £50.

Free shipping is applied automatically at checkout when your order qualifies. No code is needed.

Delivery Aims

Royal Mail Tracked 24 and Tracked 48 are delivery aims rather than guaranteed delivery services.

Once your parcel has been handed to Royal Mail, I cannot control how quickly it moves through their network. A parcel taking longer than Royal Mail’s delivery aim does not automatically mean it is lost or entitle the order to a postage refund.

If your parcel becomes significantly delayed, please get in touch and I’ll help investigate it with Royal Mail.

Once your order has been packed and the postage label has been created, it will normally be marked as dispatched.

Tracking may not update immediately. The first update usually appears once the parcel has been scanned into Royal Mail or the courier’s network.

If tracking has not updated after a couple of working days, please email me and I’ll be happy to take a look.

Tracking says delivered but I can’t find my parcel

If tracking shows your parcel as delivered but you cannot find it, please first take reasonable steps to locate it. Check around your property, any safe places, bins or porches, and ask neighbours who may have accepted it for you.

Please also check any delivery photograph or proof of delivery provided by Royal Mail. You may also wish to contact your local delivery office or speak to your regular post person where possible.

If you still cannot locate the parcel, please contact me and I can raise the issue with Royal Mail. I may need to wait for their investigation before a replacement or refund can be arranged.

Lost parcels

If a parcel is confirmed as lost following investigation, you can choose a replacement where stock is available or a full refund.

If replacement stock is unavailable, a full refund will be provided.

Pre-orders are products that have not yet arrived with me. Each pre-order product page will include an estimated arrival, processing or dispatch timeframe.

These timeframes are estimates based on the information provided by the supplier and are not guaranteed dates. They may change because of manufacturing, supplier delays, shipping, customs or other circumstances outside my control.

If there is a significant change or delay, I’ll provide an update. Depending on how many customers are affected, this may be communicated by email, on the website and/or through Suteki Stickers social media.

If a supplier confirms that a pre-ordered product can no longer be supplied, the affected product will be cancelled and refunded. Where an appropriate alternative is available, I may contact you to offer this as an option instead.

Orders containing pre-order and in-stock products

If your order contains both pre-order and in-stock products, the whole order will normally be held and dispatched together once everything is ready.

If a pre-order becomes significantly delayed and you would like your available items sooner, please contact me. Where possible, I may be able to split the order and dispatch the in-stock portion separately. Additional postage may be required.

Alternatively, where appropriate, you may be able to cancel and refund a delayed pre-order item while allowing the remainder of the order to proceed.

Please note that separate completed orders are not merged together.

Each subscription has its own payment, preparation and shipping schedule. You’ll find the relevant dates and timeframes on the individual subscription page.

Subscriptions are prepared separately from normal shop orders and pre-orders, so they cannot be combined or merged with regular orders.

Multiple subscriptions purchased together can be dispatched together and will normally incur one applicable shipping charge.

You can view and manage your subscription through your customer account, including any available options to pause, skip or cancel future renewals.

If you need help with an active subscription, please visit the FAQ page or email me at hello@sutekistickers.com.

Please check your delivery address carefully before completing checkout.

If you notice an error, contact me as soon as possible. I’ll do my best to update the address where your order has not already been dispatched, but email requests are not seen instantly and changes cannot be guaranteed.

If a parcel is returned because an incorrect or incomplete address was provided, you can either pay the additional postage required for the order to be resent or receive a refund for the returned items once the parcel arrives safely back with me. Original postage costs are non-refundable.

If a parcel is returned because I made an error with the delivery address, I’ll cover the cost of resending the order.

Safe places, neighbour delivery requests and other delivery arrangements must be managed directly with Royal Mail using the options available through your tracking information.

I’m unable to manage individual Royal Mail delivery instructions on your behalf.

At the moment, Suteki Stickers is shipping within the UK only.

I hope to offer international shipping again in the future, but I don’t currently have a date for its return. Any changes will be announced on the website and through my social media channels.