FAQs

Once your order is marked as dispatched, it means it has been packed, labelled, and scanned at collection.

Parcels are scanned at the door when collected, so I can always see where your parcel is in the system, even before later scans appear in the delivery network. Tracking may not update immediately, but this doesn’t mean your parcel isn’t moving.

If your order has been marked as dispatched, there’s no need to worry — it’s on its way.

If your order is marked as processing, it means it’s in the packing queue and hasn’t yet been dispatched.

Orders are normally packed within 1–4 working days. During busy periods or backlogs, I work through orders as quickly as possible — Suteki Stickers is packed by just one person.

If your order is still within the stated processing time, there’s no need to worry. If it’s been longer than this, you’re very welcome to get in touch and I’ll happily take a look for you.

Royal Mail Tracked 24 and Tracked 48 refer to delivery aims, not guaranteed delivery times.

While most parcels do arrive within this timeframe, delays can occasionally happen. Once your order has been dispatched, delivery times are outside of my control, but tracking will show updates as your parcel moves through the network.

If your order hasn’t arrived within 14 days (or 19 working days) of dispatch, please get in touch and I’ll be happy to look into it for you.

Before this point, parcels are still considered to be within the delivery window and I’m unfortunately unable to take action.

Please double-check your delivery address at checkout, as I’m not able to take responsibility for orders sent to an incorrect or incomplete address provided by the customer.

If you notice a mistake, please contact me as soon as possible. I can update the address as long as the order hasn’t been packed yet.

If an order is returned to me due to an incorrect address, I’ll refund the cost of the items once they arrive back with me. Original postage costs are non-refundable, and any fees charged for the parcel being returned will be deducted from the refund.

I always try to spot multiple orders from the same customer and combine them where possible, refunding any additional postage.

If you’d like to request a merge, please email hello@sutekistickers.com as soon as possible. As long as your order hasn’t been packed yet, I’ll happily see what I can do.

Please note: I’m not able to add extra items onto subscriptions, as these are packed separately.

In-stock items are already with me and will be packed within the usual 1–4 working day processing time.

Pre-orders are items that haven’t arrived with me yet. Instead of a set processing time, pre-orders are given an estimated timeframe (for example, “approximately 3 months”).

Depending on how quickly items arrive with me, pre-orders may ship earlier or later than the estimated timeframe.

If your order contains a pre-order item, the entire order will be held and shipped together once everything has arrived. Estimated timeframes are always listed on the product page and in your order confirmation.

Subscription products are billed automatically according to the schedule shown at checkout.

Subscription orders are usually prepared separately from regular shop orders, and I do my best to prepare them in advance where possible. Because of this, I’m not able to add extra items or merge subscriptions with other orders.

You can manage, pause, or cancel your subscription at any time through your account. Full details are always available on the subscription product page.

Each subscription has its own packing and shipping schedule, which can be found on the individual subscription product page.

Subscription shipping is usually given as a timeframe rather than a set day, as subscriptions may include items that need to arrive with me first.

I always aim to pack and ship subscriptions as soon as everything is ready. If your subscription is within the stated timeframe, there’s no need to worry — it’s being worked on.

If you need to update the delivery address for a subscription, please email hello@sutekistickers.com.

Updating your address in your Shopify account does not automatically update the subscription system, so changes must be made manually to ensure your subscription is sent to the correct place.

If an item arrives damaged, please contact me as soon as possible and include clear photos of the issue. I’ll review these and work with you to resolve it.

If an item is missing from your order, you can choose either a replacement (subject to stock availability) or a refund for the missing item — just let me know which you’d prefer.

In line with UK consumer law, you have 14 days from receiving your order to request a return.

Returned items must be unused, in original packaging, and in a resaleable condition, and must be returned at the customer’s expense.

Please note: Sale items are non-returnable and subscriptions are non-returnable.

For change-of-mind returns, the customer is responsible for return postage and for ensuring the item safely arrives back with me.

If I’ve sent the wrong item, or if an item arrives damaged and I need it returned, I’ll provide the return postage.

I’m currently working on expanding shipping outside of the UK and adding more countries where possible.

If you’re able to check out and select your country at checkout, I’m able to ship to you.

If your country isn’t available at checkout, unfortunately that means I’m not currently shipping to your location.

Unfortunately, no. If your country isn’t available at checkout, I’m unable to pack and send orders manually or make one-off shipping arrangements.

This includes requests to mark parcels as gifts or to alter customs information.

International orders may be subject to customs fees, import taxes, or duties depending on your country’s regulations.

These charges are not included in the item price or postage and are the responsibility of the customer.

If an order is returned to me due to unpaid customs fees or import charges, I’ll refund the cost of the items once they arrive back with me.

Original postage costs are non-refundable, and any fees charged to me will be deducted from the refund.

International delivery times vary by destination and are outside of my control once the parcel has been dispatched.

Tracking updates may be less frequent while parcels move through customs and local delivery networks.