FAQs

There's a brief window between placing your order and our processing it. If you reach out immediately after ordering at hello@sutekistickers.com, we might be able to cancel it before processing. If not, your order will be dispatched.

If you wish to adjust your order, please don't hesitate to email us. We'll do our best to fulfill your request. Please note that once your order is packed, we cannot make any alterations, so please bear this in mind.

Typically, UK orders will arrive within 1-3 working days once shipped, depending on your chosen shipping method. For international deliveries, expect an estimated delivery time of 1 to 2 weeks, with European destinations usually nearer to 1 week. However, please allow up to 3 weeks for certain locations or during peak periods.

When you make a purchase from us, regardless of your chosen shipping method, there is an additional processing period. While we specify this on our homepage, the duration may vary depending on our workload. If you've placed an order alongside a subscription or Pre-order, everything will be shipped together once all items are ready. No items will be shipped until everything is prepared for shipment. Should you prefer part of your order to be shipped immediately, kindly place a separate order for those items.

Yes! We accept order merge requests as long as the orders are still unfulfilled. Please email your request to hello@sutekistickers.com, and include your order numbers for faster processing.

You may return your item to us within 14 days of receiving it, provided it remains undamaged, unused, and in its original packaging with all tags and labels intact. Regrettably, we do not facilitate exchanges. If uncertain about clothing sizes, we recommend ordering the two closest sizes and returning the one that doesn't fit.

As the buyer, it is your responsibility to return unwanted items at your expense, ensuring they reach us before we can process a refund.

Please examine your order upon receipt, and promptly contact us if the item is defective, damaged, or incorrect, so we can address the issue accordingly.

Certain items cannot be returned, such as perishable goods, custom or personalized items, and select personal care products. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. For queries regarding specific items, please reach out to us.

Please note that sale items and gift cards are not eligible for returns.

If your return is approved, you will be refunded automatically via your original payment method. Kindly allow some time for your bank or credit card company to process and post the refund.

Subscriptions:

Customers have the flexibility to cancel their subscription at any time, whether it's for one quarter or longer. They can manage their account details and cancel subscriptions through their account profile. If they haven't created an account yet, they'll need to do so using the same email used during checkout.

Subscription cancellations take effect immediately but must be made before scheduled payment debits.

You have the right to cancel a service purchase within 14 days of entering the contract (initial purchase). Subsequent subscription payments beyond this period are non-refundable.

If your order happens to arrive damaged or faulty, please photograph the affected product and email our customer service team at hello@sutekistickers.com with the necessary details. We aim to provide a response within 48 hours. Should you simply dislike the product for any reason, we're happy to accept returns as long as the item is in "as new" condition, with its original packaging and all labels attached.

Cancellation of subscriptions takes effect immediately, but it must be done before the scheduled payment debits.

You have the right to cancel a service purchase within 14 days of entering the contract (initial purchase), and obtain a refund if unsatisfied. However, all subsequent subscription payments beyond this initial period are non-refundable.

For monthly subscriptions, payments fall outside the 14-day cancellation window and are therefore non-refundable. It is the user's responsibility to manage their subscription, including cancellations or amendments, in a timely manner. You can make these changes at any time by creating an account and adjusting your subscription online.

TCMC Subscriptions will be shipped starting from the 5th of February, May, August, and November. Our shipping period extends from the 5th of the month until the end of the month. Though we strive to dispatch them as soon as possible.

For monthly subscriptions, the payment will occur on the same date each month from your initial payment, except if it falls on a weekend, in which case it will be processed on the following Monday.

For quarterly subscriptions, payments will be deducted every three months on the same date from your first payment, except if it falls on a weekend, in which case it will be processed on the subsequent Monday.

To determine your exact payment date, you can review your active subscriptions in your account.

Certainly, for your initial order, you may add items to your cart, but please note that we only dispatch orders once all items are in stock. Therefore, if subscription items are not ready for shipment yet, the entire order will be held until they are available.

If you require your items sooner, we recommend placing a separate order.

Following the initial order, this option is currently unavailable.

At the time of purchase, we will collect full payment.

When initiating a pre-order, you acknowledge that once the pre-order deadline expires, cancellation is no longer feasible as we proceed to place the order on your behalf. If you intend to cancel while pre-orders are still open, kindly email us at hello@sutekistickers.com, and we will assist you with the cancellation.

We'll consistently provide an estimated delivery/shipping timeframe on the product page, but if possible, we'll ship earlier!

Our pre-orders will be open from August 10th until August 31st. We will then do a second round of pre-orders September 6th until September 29th at 5pm.

We aim to ship pre-orders as soon as possible. Our order is placed on September 1st, after which we need to wait for it to be processed and dispatched to us. We have received our orders as early as mid-September and as late as late October.

Please note that some items sell out quickly, which may result in an additional wait while Hobonichi re-stocks them. If this happens, we will keep you updated.

Yes, we will include freebies with each purchase. This is dependent on us receiving the correct number of freebies from Hobonichi. However, we have never encountered any issues with this in the past.

Our Hobonichi pre-orders follow the same rules as our regular pre-orders. You can cancel your order up until the pre-order period closes on August 31st or September 29th for our second round of pre-orders.

After September 1st, cancellations are not available since an order is placed on your behalf. However, if we inform you about a delayed item, we may offer the option to cancel if you find the delay too long.

Yes, we will offer a limited selection of items such as covers and accessories. These will become available later in the month.

If you wish to combine any of your pre-orders, please contact our customer service at hello@sutekistickers.com to request this. We will merge your orders and refund the postage difference.

Please note that this option is only available while the orders remain unpacked.

At Suteki Stickers, we order your Hobonichi items directly from the official Hobonichi store in Japan on your behalf. This allows us to provide you with all the latest releases, including freebies that come with the official Hobonichi purchase. What happens if you can't fulfill my order? While we do our best to secure all the items you've ordered, there may be rare occasions where certain items are unavailable or out of stock. If this happens, we will notify you as soon as possible. What are my options if an item is unavailable? If we are unable to fulfill your order, you have two options: Full Refund: We can provide you with a complete refund for the unavailable item(s). Order Change: You can choose to modify your order by selecting other available items from our store. We appreciate your understanding and will work with you to ensure a smooth experience!