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Free UK shipping is available when you spend £50 or more on qualifying stationery products, after any discounts have been applied.

Suteki Studio 3D printed products do not count towards the £50 free shipping threshold.

If your basket contains both Suteki Studio products and stationery, you'll still qualify for free shipping if your qualifying stationery subtotal reaches £50.

Free shipping is applied automatically at checkout when your order qualifies. No code is needed.

If your order is marked as processing, it means it is still in the packing queue and has not yet been dispatched.

Normal in-stock stationery orders are usually packed within 1–4 working days.

During large releases, busy periods or after events, processing may occasionally take a little longer. Suteki Stickers is run and packed by one person, so I work through orders as quickly as I can.

Pre-orders, subscriptions and Suteki Studio 3D printed products have their own processing timeframes.

Once your order has been packed and the postage label created, it will normally be marked as dispatched.

Tracking may not update straight away. The first scan usually appears once Royal Mail or the courier has accepted the parcel into their network.

If there is still no tracking update after a couple of working days, please get in touch and I'll happily take a look.

No. Royal Mail Tracked 24 and Tracked 48 are delivery aims rather than guaranteed delivery times.

Tracked 24 aims for next-working-day delivery, while Tracked 48 aims for delivery within 2–3 working days.

Sometimes parcels take longer than these aims. A delay does not automatically mean the parcel is lost or mean that the postage cost will be refunded.

If your parcel becomes significantly delayed, please contact me and I'll help investigate it with Royal Mail.

Please first take a good look around your property, including any safe places, porches, bins or other places a parcel may have been left, and check with your neighbours.

Please also check any delivery photograph or proof of delivery supplied by Royal Mail. You may also wish to contact your local delivery office or speak to your regular post person where possible.

If you still cannot locate the parcel, contact me and I can raise the issue with Royal Mail.

I may need to wait for Royal Mail or the relevant courier to investigate before a replacement or refund can be arranged.

If Royal Mail or the relevant courier confirms that your parcel is lost, you can choose a replacement where stock is available or a full refund.

If replacement stock is not available, a full refund will be provided.

If your order has not yet been packed or dispatched, you're welcome to email me at hello@sutekistickers.com to request a change.

I can often change, add or remove products where stock is available, but changes cannot be guaranteed.

I'm a one-person business and emails are not monitored continuously, so an item may sell out or your order may be packed or dispatched before I see your request.

Please do not assume a change has been made until I have confirmed it with you.

No. Separate completed orders are not merged together.

This helps keep each order's fulfilment, tracking and delivery record clear and accurate.

If you've forgotten something, I recommend placing another order rather than waiting for me to see an email, particularly if the item may sell out.

I may sometimes be able to add an item to an existing order before it is packed or dispatched, but this is not guaranteed and is not the same as merging two completed orders.

Please check your delivery address carefully before completing checkout.

If you notice a mistake, contact me as soon as possible. I may be able to update the address if the order has not already been packed or dispatched, but changes cannot be guaranteed.

If your parcel is returned because the address you supplied was incorrect or incomplete, you can either pay the postage required to send it again or receive a refund for the returned items once they arrive safely back with me.

Original postage costs are non-refundable where the incorrect address was supplied by the customer.

If I made the address error, I'll cover the cost of resending your order.

In-stock stationery products are already with me and are normally packed within the usual 1–4 working day processing time.

Pre-orders are products that have not arrived with me yet.

Each pre-order will normally have an estimated timeframe listed on the product page, for example “approximately 3 months”.

These are estimates based on the information available from the supplier rather than guaranteed dates, so products may arrive earlier or later.

Pre-order timeframes can occasionally change because of manufacturing, supplier delays, international shipping, customs or other circumstances outside my control.

If there is a significant delay, I'll provide an update. Depending on the number of customers affected, this may be by email, on the website and/or through Suteki Stickers social media.

If the delay means you no longer wish to wait, please contact me to discuss the available options.

This is extremely unusual, but sometimes a supplier may confirm that a product they expected to provide is no longer available.

If this happens, the affected product will be cancelled and refunded.

If a suitable alternative is available, I may contact you to offer this as an option instead.

Everything placed in the same order will normally be dispatched together once all items are ready.

This means that if your order contains both in-stock and pre-order products, the in-stock products will be held until the pre-order is ready.

If your order contains more than one pre-order with different expected arrival dates, the whole order will normally wait until all of the products are available.

If you would like available products sent sooner, please contact me. Where I am able to split the shipment, you will need to pay the additional postage required.

Where appropriate, you may alternatively be able to cancel a delayed pre-order product and allow the remainder of the order to continue.

Subscriptions renew automatically according to the schedule shown on the individual subscription page.

You'll receive a reminder before an upcoming renewal.

Subscriptions are prepared separately from ordinary in-stock and pre-order products and cannot be combined or merged with those orders.

More than one subscription may be purchased together and these can normally be dispatched together for one applicable shipping charge.

Some subscriptions have a limited number of available places. If you cancel a limited subscription, your place may be released and cannot be guaranteed if you later decide to subscribe again.

You can manage your subscription through the subscription management options linked to your customer account/order.

You can cancel future renewals without a minimum commitment.

If you do not want another subscription order to be generated, please cancel before your next scheduled renewal payment.

Once a recurring payment has successfully processed, the next order is automatically generated and may enter the fulfilment process.

Self-service pausing and skipping are not normally available. Some subscriptions have limited places and stock may be ordered or allocated in advance for each active subscriber.

If you're having a problem with an upcoming subscription order, please email me at hello@sutekistickers.com as soon as possible. I may be able to help depending on the circumstances, but individual changes cannot be guaranteed.

If a recurring subscription payment fails, payment may be automatically retried.

You may receive an email asking you to check or update your payment method.

If payment cannot be collected after the applicable retry attempts, your subscription may be cancelled.

If your subscription ends because payment could not be collected, you're welcome to subscribe again later if the subscription is still available and, where applicable, a place is available.

Each subscription has its own payment, preparation and shipping schedule.

Please check the individual subscription product page for the dates and timeframes that apply to yours.

You may be able to update the delivery address associated with your subscription through your subscription management portal.

Please make sure the new address is applied to the subscription itself before the next recurring order is generated. Changing an address elsewhere on your customer account may not necessarily update an existing subscription.

If you have difficulty updating your subscription address, please email me at hello@sutekistickers.com as soon as possible.

Once a subscription order has already been packed or dispatched, I cannot guarantee that the address can be changed or the parcel redirected.

Suteki Studio products are 3D printed to order, so they do not follow the normal 1–4 working day processing time.

Production time depends on the size and complexity of the product, current print queue and materials required.

If the print queue becomes too long, Studio orders may temporarily close until I have capacity again.

If you need something for a particular date, please email me before ordering and I'll let you know what may be possible.

Visible layer lines, tiny surface marks and small variations are a normal part of the 3D printing process.

Every item is quality checked before it is sent, but minor characteristics of the printing process are not generally considered faults.

Some prints may require a small amount of light sanding or filing depending on the design.

If you'd like a colour or variation that is not shown on the listing, please contact me before ordering.

I'll check whether the requested material is available and suitable for the product.

Custom colours and unlisted options cannot be guaranteed. If you've already ordered and I cannot provide your requested option, I'll contact you before printing to discuss an alternative or cancellation.

Please contact me as soon as possible if an item arrives damaged or faulty.

Where relevant, please include clear, well-lit photographs showing the problem. Photos of the packaging may also be useful if the damage happened in transit.

If an item is missing, I'll arrange a replacement where stock is available or refund the missing item.

If you've received the wrong item and I need it returned, I'll provide a prepaid postage label.

For eligible online purchases, you normally have 14 days from receiving your order to tell me you'd like to cancel and return it.

Once you've told me, you then normally have another 14 days to send the goods back.

For change-of-mind returns, you are responsible for the cost of return postage.

Some products may be excluded from change-of-mind returns where a legal exception applies, such as goods made to your specifications or clearly personalised.

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet the standards required by law.

Buying an item at a reduced price does not remove your statutory rights.

If an item is sold as B-grade, seconds or imperfect and a particular imperfection was clearly disclosed before purchase, that disclosed imperfection will not normally be treated as a fault.

You are still covered if there is a different problem that was not disclosed or the product is otherwise faulty or not as described.

For ordinary change-of-mind returns, you are responsible for return postage and for making sure the returned item reaches me safely.

If I've sent the wrong item, or an item is faulty or damaged and I need it returned, I'll provide the return arrangements and cover the postage where appropriate.

At the moment, I’m only shipping within the UK.

I hope to offer international shipping again in the future, but I don't currently have a date for its return.

If this changes, I'll announce it on the website and through my social media channels.