Share details about your shipping policies, item returns, or customer service.

Suteki Stickers is your one-stop shop for all things stationery! We stock a wide range of brands and products, including stickers, planners, pens, tapes, and more, to inspire your creativity and organisation.

We are based in Wolverhampton, UK.

We primarily operate as an online store but occasionally host in-person events, such as Suteki Meets in Halesowen. Additionally, we participate in markets and larger events whenever possible.

While we don’t currently have a physical store, it’s something we’d love to explore in the future—so watch this space!

We’re gradually reopening international shipping! At the moment, we ship to Australia.

We hope to add more countries over time, but some destinations remain paused:

• Due to post-Brexit product compliance rules, some of our items require an EU-based safety representative. As our EU sales haven’t yet justified the cost of appointing one, we can’t ship there at the moment.
  
• Ongoing changes to US import tariffs and product classifications have made it difficult to ship there reliably, so this is temporarily on hold.
  

If your country isn’t listed, feel free to contact us — we may be able to arrange shipping on an ad-hoc basis.

Please note: we do not charge for or cover the cost of any import duties, taxes, or customs fees. These are the responsibility of the customer and may be payable before your order is delivered.

We offer flat-rate shipping within the UK:

• 48hr Tracked: £3.50
• 24hr Tracked: £4.50

Yes! We’ll keep you updated at every stage, from the moment you place your order through to dispatch and delivery. Once your order is dispatched, you’ll receive a confirmation email with a tracking reference, allowing you to follow its progress online.

Orders include an additional processing time regardless of the shipping option chosen. We do our best to dispatch in 1-2 working days though this may be extended during busy periods.

If your order includes a pre-order item, all items will ship together once everything is ready. If you’d like part of your order to ship sooner, please place separate orders for in-stock and pre-order items.

Please take photos of the product in question and email us at hello@sutekistickers.com. We’ll evaluate the issue and usually respond within 48 hours to resolve it.

Please contact us via email at hello@sutekistickers.com as soon as possible, and we’ll do our best to help.

This could be due to one of the following reasons:

Sometimes our post does not go out until later in the day, it may not be picked up until the next day. This can result in a slight delay before the package is scanned into the system.

Especially during busy periods, such as the festive season, some items are not scanned into the system until they are about to be delivered. While we have raised this issue with Royal Mail in the past, it does occasionally still happen.

When we print shipping labels for your parcels, they are automatically marked as dispatched. However, there are rare occasions where your parcel may not be taken to the post office until the next day.

We do our best to ensure your order is dispatched as quickly as possible, but sometimes delays are beyond our control.

If you are concerned about your item, please allow 10 working days from the expected delivery date. If it hasn’t arrived by then, feel free to contact us, and we’ll gladly look into it for you.

Please note that our shipping times are in addition to our processing times. Be sure to check our home page for our current processing times, as this may affect when your order is dispatched.

If your item has already shipped but hasn’t arrived within the expected timeframe, it’s important to understand that while Royal Mail aims to deliver within 24 or 48 hours, these are service names only and not guarantees. Delays can occur, and Royal Mail still considers these delivery options part of their standard delivery policies. This means you will need to allow 10 working days from the estimated delivery date before the item is classified as lost.

Once an order has been dispatched, we are unable to intervene or escalate the issue until the 10 working days have passed, as this falls within Royal Mail’s delivery window.

That said, 99% of orders arrive within the expected timeframe without any issues, so delays are rare. However, if you have concerns about your order, please don’t hesitate to reach out to us after the 10 working days have passed, and we’ll be happy to assist.

Share details about your shipping policies, item returns, or customer service.

Order merging lets you add more items to an unshipped order without paying postage twice. We’ll combine your orders into one parcel so you save on shipping.

If you’ve already placed an order that hasn’t shipped yet, you can place a second order and use the discount code:

MERGE

This will remove the shipping charge from your second order. We’ll then combine it with your original order before it’s sent out.

You can only use the MERGE code if you currently have at least one open order with us that hasn’t shipped yet.

If your order has already shipped, the code won’t work for free shipping.

If your orders can’t be merged (for example, one is a pre-order and the other is ready-to-ship), we’ll contact you to arrange payment for postage before sending your items. This may delay your shipment though.

You can use the MERGE code multiple times until your open order is dispatched. Once your order ships, the code will no longer work until you place another order with postage paid.

Yes — but your whole order will not ship until all items are ready to go. If you need in-stock items sooner, please place a separate order.

Yes! We can merge your order with your TCMC subscription — just remember that your combined order will ship at the same time as your subscription.

We can only do this once your subscription order has been charged for and created in our system.

You can return items within 14 days of receiving them, provided they are unused, undamaged, and in their original packaging with all tags attached. Unfortunately, we do not offer exchanges.

It is your responsibility to return unwanted items at your expense, ensuring they reach us before a refund can be processed.

We cannot accept returns for:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Once approved, refunds will be issued to the original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

Once your refund has been issued, the time it takes to appear in your account depends on your original payment method:

🛍️ Shop Pay (Shopify Payments):

Refunds typically take 3 to 10 business days to appear in your account. This can vary depending on your bank or card provider.

💳 PayPal:

Refunds are usually processed within 1 to 5 business days, but may appear instantly depending on your PayPal settings and funding source.

📆 Clearpay:

Refunds can take up to 10 business days to process. Clearpay will update your payment schedule and confirm by email. If you've already made payments, the refunded amount will return to your original payment method.

🧾 Klarna:

Refunds through Klarna may take 5 to 10 business days. Klarna will pause your payment schedule as soon as the refund is initiated and send you a confirmation once it's completed.

If it’s been longer than the stated timeframe and you still haven’t received your refund, feel free to get in touch with us — we’ll be happy to assist.

Billing dates vary depending on the subscription. You can find the specific billing schedule on each subscription’s product page. Make sure to check the details before signing up.

Yes! You can cancel your subscription at any time through your account. Just make sure to do so before your next billing date to avoid being charged for the upcoming payment.

At the moment, we don’t offer a skip option. If you need a break, the best option is to cancel before your next billing date and resubscribe when you're ready.

Just update your details in your account before your next billing date to make sure your stickers go to the right place.

We understand that life gets busy, but unfortunately we are unable to offer refunds on recurring payments. Refunds are only available on the initial payment if requested before the order is packed or shipped.

If you've moved or need your subscription sent to a different address, here's how to update it:

1. Log into your account on our website.
2. Go to "Manage Subscriptions" in your account dashboard.
3. Select the subscription you'd like to update.
4. Find your shipping address and click “Edit” or “Change.”
5. Enter your new address and save the changes.

Note: If you're unable to update your address or don’t see the option, please get in touch with us and we’ll be happy to help!

Pre-orders allow you to reserve upcoming items before they officially launch. This helps us order the right amount and gives you first dibs on popular or limited designs.

Each pre-order listing will have an estimated shipping window. These are approximate, but we always aim to ship as soon as stock arrives. If there’s a delay, we’ll keep you updated.

You can, but keep in mind that your entire order will ship together once the pre-order items are ready. If you want in-stock items sooner, we recommend placing a separate order.

Suteki Meets are free monthly meetups, where stationery lovers can connect, share ideas, and enjoy creative activities. Spaces are limited, and tickets are required.

We occasionally host larger events, and while there may be a cost associated with them, we strive to keep these to a minimum.

We love participating in events and will update the Events section of our website menu, announce them in our website blog and on social media as they’re confirmed.

Come by to support us—it helps us keep attending! If you know of any events or are organising one, please email us at hello@sutekistickers.com.

The Suteki Planner Club Facebook group is a community space for stationery lovers to share ideas, inspiration, and their favourite products. Join us here: Suteki Planner Club Facebook Group.