We offer flat-rate shipping within the UK:

• 48hr Tracked: £3.50

• 24hr Tracked: £4.50

Yes! We’ll keep you updated at every stage, from the moment you place your order through to dispatch and delivery. Once your order is dispatched, you’ll receive a confirmation email with a tracking reference, allowing you to follow its progress online.

Orders include an additional processing time regardless of the shipping option chosen. We do our best to indicate current processing times on our homepage, but they may vary depending on order volume.

If your order includes a subscription or pre-order item, all items will ship together once everything is ready. If you’d like part of your order to ship sooner, please place separate orders for in-stock and pre-order items.

Please take photos of the product in question and email us at hello@sutekistickers.com. We’ll evaluate the issue and usually respond within 48 hours to resolve it.

Please contact us via email at hello@sutekistickers.com as soon as possible, and we’ll do our best to help.

Unfortunately, we do not offer the option to merge orders. Each order is processed and shipped individually to ensure accuracy and efficiency. If you need assistance with placing future orders or have questions, please feel free to reach out.

This could be due to one of the following reasons:

1. Delayed Scanning: Sometimes our post does not go out until later in the day, it may not be picked up until the next day. This can result in a slight delay before the package is scanned into the system.

2. Scanning During Delivery: Especially during busy periods, such as the festive season, some items are not scanned into the system until they are about to be delivered. While we have raised this issue with Royal Mail in the past, it does occasionally still happen.

3. Shipping Label Timing: When we print shipping labels for your parcels, they are automatically marked as dispatched. However, there are rare occasions where your parcel may not be taken to the post office until the next day.

We do our best to ensure your order is dispatched as quickly as possible, but sometimes delays are beyond our control.

If you are concerned about your item, please allow 10 working days from the expected delivery date. If it hasn’t arrived by then, feel free to contact us, and we’ll gladly look into it for you.

Please note that our shipping times are in addition to our processing times. Be sure to check our home page for our current processing times, as this may affect when your order is dispatched.

If your item has already shipped but hasn’t arrived within the expected timeframe, it’s important to understand that while Royal Mail aims to deliver within 24 or 48 hours, these are service names only and not guarantees. Delays can occur, and Royal Mail still considers these delivery options part of their standard delivery policies. This means you will need to allow 10 working days from the estimated delivery date before the item is classified as lost.

Once an order has been dispatched, we are unable to intervene or escalate the issue until the 10 working days have passed, as this falls within Royal Mail’s delivery window.

That said, 9 out of 10 orders arrive within the expected timeframe without any issues, so delays are rare. However, if you have concerns about your order, please don’t hesitate to reach out to us after the 10 working days have passed, and we’ll be happy to assist.

Can I return or exchange an item?
You can return items within 14 days of receiving them, provided they are unused, undamaged, and in their original packaging with all tags attached. Unfortunately, we do not offer exchanges.

It is your responsibility to return unwanted items at your expense, ensuring they reach us before a refund can be processed.

We cannot accept returns for:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized items

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

Once approved, refunds will be issued to the original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

Subscriptions are flexible, and you can cancel anytime. If you only want to subscribe for one quarter, or longer, it’s up to you. You can manage your subscription through your account profile. If you haven’t created an account, use the same email you used at checkout to sign up.

Subscriptions must be canceled the day before payments are scheduled to be debited to avoid charges. Once canceled, the subscription ends immediately.

You can cancel within 14 days of the initial purchase for a refund. Subsequent payments are non-refundable.

Yes! However, this is only available on your initial order at the moment. your entire order will ship together once all items are ready If you’d prefer to receive in-stock items sooner, we recommend placing a separate order.

Payment is taken in full at the time of purchase.

You can cancel your pre-order while the pre-order window is open by emailing hello@sutekistickers.com. Once the deadline has passed, cancellations are not possible as we place the order on your behalf.

We provide shipping estimates during the pre-order process and will ship as soon as the items arrive.

Suteki Meets are free monthly meetups in Halesowen, where stationery lovers can connect, share ideas, and enjoy creative activities. Spaces are limited, and free tickets are required. Find out more information at http://sutekimeets.co.uk

We love participating in events and will update the Events section of our website and announce them on social media as they’re confirmed. Come by to support us—it helps us keep attending! If you know of any events or are organizing one, please email us at hello@sutekistickers.com.

The Suteki Planner Club Facebook group is a community space for stationery lovers to share ideas, inspiration, and their favorite products. Join us here: Suteki Planner Club Facebook Group.